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The comments of our Guests

“Excellent service and location”
5 su 5 stelle

I stayed at the Hotel Berna for 3 nights in June whilst following my favourite band around Europe. The location is fantastic, minutes away from Milan central station and close to metro's to easily get around Milan. Upon arrival me and my friends were warmly welcomed and checked in very quickly, the staff were excellent and couldn't have done more to make our stay as pleasurable as possible.
The rooms were spacious and exceptionally clean, nice touches with notes from cleaners making sure everything was to our satisfaction.
The bar staff again were polite and friendly and the staff waiting on at breakfast again went out of there way to make sure everything was to our liking.
We regularly went to reception to ask for travel advice and for restaurant recommendations, again nothing was to much trouble.
We loved this hotel, exceptional customer service and a great location. Thanks to all at the Hotel Berna

“Ideal location”
5 su 5 stelle

This hotel is real find. It is ideally siuated near the main station and is thus easy to access from the airport, the metro and the hop on hop off tourist bus. The bedrooms are large and the bathrooms very modern. Breakfast was a feast and there was free tea and coffee available all day, An ideal base.

“Wonderful service at the Berna.”
5 su 5 stelle


This hotel has such good reviews perhaps it doesn't need mine! I must say that the special touches are wonderful and very welcome when travelling. From the lovely room and modern bathroom, to decent sized complimentary toiletries, to free minibar items, to welcoming snacks and extra pillows, this team really understands what appeals. The reception staff were delightful, as were the staff at breakfast - one of the best hotel breakfasts I've had! We stayed on the recommendation of friends and this was a perfect end to our Italian trip.

Nice Hotel with Excellent Service & Great Breakfast”
4 su 5 stelle

We booked the Hotel Berna primarily because it was so close to the Milano Centrale station, just a two-block walk. It exceeded our expectations.

Our room was nicely-decorated and well-designed. Staff was extremely helpful and well-trained. Every staff member would greet us and ask if there was anything we needed. We had a couple of minor emergencies (like needing tape for a repair), and they went out of their way to help.

The free breakfast was huge! A large buffet of everything from eggs to pastries.
Only minor drawback is one very small elevator. Welcome to Europe!

BEST EVER - FOR SERVICE AND FRIENDLINESS”
5 su 5 stelle

After travelling in Europe for 2 months Milano was my last stop. I couldn't have asked for anything more. From the time I walked into the door the smiles were sincere, welcoming and helpful. Nothing was too much trouble. My luggage was carried to my room and then the attendant took the time to take me through all of the things I needed to know about the room thoroughly. Looking at the booklet they even offer an option of pillows!! In the bathroom they had a yellow ducky as a gift and for the reason to make me smile. Simply nothing is too much trouble and the price was very very reasonable!

The breakfast was excellent and the coffee was the best... 10 out of 10 from me!!!

“great value for Milan”
5 su 5 stelle

I chose this based on TA reviews. Very accurate. As a solo traveler, female, I appreciated the availability of both a breakfast buffet and a happy hour buffet. The rooms are small but very clean and sweet. This hotel is quite close to Centrale train station and I lugged a roller and day pack to the hotel by myself with no problem. Not close to major attractions but I was only there for a very short stay. I did walk to the Duomo and that took a LONG time! But, it was fun, safe, and if I hadn't been too cheap to buy Euros (spent most of my time in Suisse), I would have taken a taxi back! Again, very convenient to get to train station and then to the airport.

“Great hotel in Milan”
5 su 5 stelle

We stayed here in July 2014 for 2 nights. This hotel is really close to milano centrale. We stayed at the family room and it was huge and very clean. The room was quiet and they have the most comfortable bed you can every imagine. You can customize your stay before you arrive: choose the type of pillow, the temperature of the room or the beverages you prefer to have in your minibar. The minibar is free and replenished daily.
After we checked in to the hotel, we decided to go to duomo using the metro. When we were outside the hotel, one of the hotel staff who had just finished his shift (a Filipino guy - Earlie?? sorry about the spelling) asked us where we were going. He was going to duomo area too and offered to accompany us until we reached duomo. Wow!! With 11 people in our group and mainly children, this offer was a big plus!! He showed us where to buy the tickets and dropped us safely at duomo. Thank you again!!

“Good location and good customer service”
4 su 5 stelle

This is a great hotel in a good location close to the metro. The staff were very friendly and helpful and this made our stay more enjoyable. The breakfast was great and had a lot of choice. Would highly recommend this hotel.



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