Transparency towards our customers is absolutely fundamental to me

Christian Labriola
Revenue Manager

Best Rate Guarantee


Maximum transparency of the proposed rates and no "booking fee".

By booking through our hotel website, our guest is certain to have obtained the best possible rate available.

Booking online you save € 7 per room per night compared to our normal rates.

This is why, in order to keep this promise, we’ve especially developed our Best Rate Guarantee Policy.

Should you find an online rate lower than our confirmed rate within 24 hours from booking, all you have to do is send an e-mail to christian.labriola@hotelberna.com indicating the booking channel where you found this lower rate. 

Once we’ve checked that the lower rate, in fact, actually corresponds to the same type of rate plan (same room, same number of people, date of arrival/departure and same booking conditions) not only will we apply the rate you’ve found but we’ll also give you a further 10% discount.

Generally speaking, rates tend to increase as the date of arrival approaches; consequently the sooner you book, the better rate you’ll get. Should we, after you’ve received your booking confirmation, exceptionally publish a lower rate (all the above-mentioned principles hold true), we shall make sure that this better rate be applied upon departure.

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